Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Manage own learning

1.1

Consider and articulate own personal goals or vision

1.2

Identify opportunities for learning new ideas and techniques in relation to personal goals

1.3

Recognise personal learning needs and skill gaps

1.4

Identify opportunities for skills development activities in liaison with relevant personnel

1.5

Access and apply learning tools and practices to the job

1.6

Take advantage of on-the-job and off-the-job learning opportunities

2

Adapt to and demonstrate appropriate work practice

2.1

Identify and interpret work requirements with advice from appropriate persons

2.2

Use appropriate dress and behaviour in the workplace

2.3

Identify and balance work and personal priorities

2.4

Apply time management strategies to work duties

2.5

Tailor interactions with others to take into account different backgrounds, cultures and languages

3

Work within organisational requirements

3.1

Identify organisational requirements and key activities of the workplace

3.2

Identify and apply relevant workplace policies and guidelines to work undertaken, including work health and safety (WHS) requirements

3.3

Interpret the range of organisational values and cultural norms

3.4

Discuss and clarify any uncertainties with key personnel

4

Identify the sectors of the industry

4.1

Identify the main sectors of the manufacturing industry, their key activities and the way in which they interrelate

4.2

Clarify the roles and responsibilities of the manufacturing industry

4.3

Identify key industry representatives and their roles

4.4

Identify current issues or events impacting on the industry

5

Identify industry sector products and services

5.1

Identify the products provided by the industry sector

5.2

Identify the services provided by the industry sector

5.3

Identify appropriate standards of service across the industry sector

5.4

Clarify quality standards for products and services as identified by the industry

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Skill gaps

Skills gaps relevant to work place requirements include one or more of the following:

• physical capacity skills
• workplace technology skills, such as business equipment, computer technology, machinery, hand tools, and security systems
• numeracy and literacy skills
• customer service skills
• communication skills, such as listening and understanding, speaking clearly/directly, reading and writing
• technical skills

Skill development activities 

Skill development activities include one or more of the following:

• information technology (IT) courses
• human resources programs
• coaching and mentoring programs
• having the chance to learn a new task or to operate a new piece of equipment or workplace technology
• participating in external or internal training programs
• guided workplace experience

Learning tools and practices 

Learning tools and practices include one or more of the following:

• note taking
• reviewing manuals and training guides
• discussion
• practice
• observation
• trial and error
• a combination of any of these

On-the-job opportunities 

On-the-job opportunities include one or more of the following:

• filling in for a co-worker in a new area
• attending talks or seminars arranged by the workplace
• shadowing another co-worker in a different area
• receiving on-the-job training and supervised practice

Off-the-job opportunities  

Off-the-job opportunities include one or more of the following:

• taking a course with a training provider
• attending conferences or seminars
• attending site visits with a supervisor
• participating in workplace social events
• participating in community events

Appropriate dress and behaviour 

Appropriate dress and behaviour includes:

• personal dress and presentation
• demeanour and attitude displayed to customers and fellow employees

Time management strategies  

Time management strategies include one or more of the following:

• being punctual
• goal setting
• balancing work and personal priorities or agendas
• prioritisation of required tasks or activities
• planning daily or weekly work
• overcoming procrastination
• dealing with interruptions (contingency planning)
• organising own work environment

Organisational requirements 

Organisational requirements include:

• organisational policies and guidelines
• common organisational practices
• performance plans
• WHS policies, procedures and programs

Workplace policies and guidelines 

Workplace policies and guidelines include, but are not limited to:

• attendance
• punctuality
• standards for health and fitness
• obeying orders
• confidentiality
• dress codes
• alcohol and drug restrictions
• personal safety and duty of care related to WHS
• terms and conditions of employment

Organisational values 

Organisational values include one or more of the following:

• innovation
• community responsibility
• environment responsibility

Cultural norms 

Cultural norms include:

• manners
• meanings specific to the language of the workplace
• history
• workplace etiquette

Main sectors  of the industry

Main sectors of industry include:

• textiles, clothing and footwear
• furniture
• chemical manufacturing
• plastics and rubber products manufacturing
• maintenance and engineering
• manufacture of glass or concrete products

Roles and  responsibilities of the industry

The roles and responsibilities of the industry include:

• providing quality products and services
• providing quality customer service
• providing proper training to those in the industry

Key industry representatives 

Key industry representatives include:

• industry associations
• enterprises
• unions
• legislative bodies

Current issues or events  include

Current issues or events include:

• economic
• environmental
• political
• technological
• supply and demand

Industry products 

Industry products are the outcomes of manufacturing processes and include one or more of the following:

• clothing and footwear
• concrete and glass products
• tyres and plastic car components
• electronic components
• metal products

Industry services 

Industry services include one or more of:

• customer support
• product advice
• health and diet advice
• delivery services
• consulting services
• warrantees and/or guarantees

Service standards 

Service standards include one or more of the following:

• developing and maintaining product and service knowledge
• identifying customer needs and expectations correctly
• meeting reasonable needs and request of customers within acceptable time frames
• taking opportunities to enhance the quality of products and services
• dealing with conflict situations
• responding to customer complaints
• maintaining a positive and cooperative manner
• establishing relationships with customers
• following appropriate hygiene and safety procedures
• referring difficult complaints to appropriate persons

Quality standards 

Quality standards include one or more of the following:

• consistency standards
• quality specifications
• time requirements
• meeting customer requirements